Mystery Shopper Programme
What do your customers and clients experience when they visit your business?
If you are wanting to seek an outsiders view of your business service levels then contact Shout Business Solutions to discuss how a Mystery Shopping exercise can give you the information that you are seeking.
Businesses carry out Mystery Shopping exercises to:
What do your customers and clients experience when they visit your business?
If you are wanting to seek an outsiders view of your business service levels then contact Shout Business Solutions to discuss how a Mystery Shopping exercise can give you the information that you are seeking.
Businesses carry out Mystery Shopping exercises to:
- Evaluating service levels and employee performance-quality control.
- Determines the interaction effectiveness of the employee with the customer.
- Anonymous act of being a customer with the intention of assessing service standards.
- Provides a snapshot view of customer service levels and standards.
- Identify strengths and weaknesses of the unit/business being survey.
What areas are looked at during a mystery shopper visit?
- Cleanliness of the unit
- Merchandise standards of products.
- Effectiveness of point-of-sale material
- Communication standards of customer service assistant - (Eye contact/welcoming remarks/closing remark)
- Helpfulness of customer service assistant
- Knowledge of customer service assistant
- Suggested selling opportunity
- Selling up opportunity
- Presentation of customer service assistant - hair/uniform/jewellery
- Purchasing and possible return of item
- Attentiveness of the customer service assistant
- Were there any hazards
- Was there anything about the service a shop that did not betray the company in the correct light?
- Were all employees wearing a name badge if applicable?
- Toilet facilities of bar, restaurant or cafe
The benefits of using mystery shoppers
Our mystery shoppers
All of our mystery shoppers are over the age of 18. We have both male and female from all walks of life that have been trained in mystery shopper techniques and observations.
All of the people we use are assessed and vetted by Shout Business Solutions.
- Determine service levels of each outlet
- Determine perceptions of clients and customers
- Understand employee performance and morale
- Identify weaknesses of the business and operational procedures
- Opportunity to review policies
- Benchmark organisation and unit performance
Our mystery shoppers
All of our mystery shoppers are over the age of 18. We have both male and female from all walks of life that have been trained in mystery shopper techniques and observations.
All of the people we use are assessed and vetted by Shout Business Solutions.